Refund Policy and Payment Agreement

Last Updated: 11/02/22

Refund Policy. Leads Collective LLC provides users with a licensed access to an All-In-One marketing software that is designed to organize businesses contacts and save time by automating sales and marketing tasks in one system including but not limited text messages, sending emails, and making phone calls. This marketing software is for entrepreneurs and businesses. Functionality it includes Contact Manager (CRM) with SmartLists, Email, 2-way SMS, Outbound Calling, Call Tracking, Call Recording, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more, this software is called Unapologetic Results REI (collectively referred to as “Unapologetic Results REI”).

Our refund policy is simple: Since we offer a 14 day free trial and notify you in advance of upcoming billing we do not offer any refunds after the designated bill date. You can email [email protected] to cancel your subscription. After your trial ends, all payments are nonrefundable, and no credits are provided for partially used subscriptions. Upon cancellation, access continues through the end of your current billing cycle.

Please be aware that any approved refunds will incur a 4.5% Transaction Fee, which is a fee completed by the merchant processor that is non-refundable to Leads Collective LLC and will be passed on to the client. The refund amount will be reduced by this fee.

Refunds will be applied to the card used for the original purchase. To initiate a refund, please email us at [email protected] and request a Refund Authorization Form. Once the form is received and authorized, approved refunds will be processed within 7-14 business days.

We reserve the right to deny refunds if we suspect fraudulent activity or misuse of our product. Refunds are also not available for any charges beyond the initial purchase, including but not limited to monthly subscription fees, add-ons, or upgrades.

Authorized Payment Method. You must keep a valid payment method on file with Unapologetic Results REI to pay for all fees. Unapologetic Results REI will charge applicable Fees to any valid payment method that you authorize (“Authorized Payment Method”), and Unapologetic Results REI will continue to charge the Authorized Payment Method for applicable fees until this Agreement is terminated, and any and all outstanding fees have been paid in full.

Payment Agreement. By purchasing Unapologetic Results REI, you agree to pay the specified amount for the selected plan at the time of purchase. You can choose to pay monthly or annually, depending on the plan you select. If you select the monthly plan, your credit card will be charged each month on the date of your initial purchase. If you select the annual plan, your credit card will be charged once a year on the date of your initial purchase.

If you wish to upgrade or downgrade your plan, you may do so at any time. Your new payment plan will take effect immediately, and you will be charged accordingly. If you choose to cancel your subscription, please do so before the next billing cycle to avoid any further charges. If you cancel in middle of your billing cycle, you will have access to Unapologetic Results REI until the end of your billing cycle. You are responsible for any remaining balances, whether you use Unapologetic Results REI or not. Please note that Unapologetic Results REI reserves the right to change its pricing and payment terms at any time. We will provide notice of any changes to our pricing or payment terms on our website and via email. If you continue to use our product after any such changes, you agree to the new pricing and payment terms.